Return Policy

Refund & Exchange Policy

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 07 days of delivery.

Products must be returned in a new condition, with the pricing label secure.

Sale items are not eligible for exchange.

Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.

Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.

There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.

Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.

We offer free pick up services for items in case wrong product being dispatched to customer or those have defects.

We do not offer any courier service compensation if customer send the item back unless requested by our representative.

The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item.

This is requested to our valued customers to strictly follow washing instructions.

We recommend soaking and drying the unstitched fabric so that you know the shrinking is done before you sew the fabric.

Contact our customer service team at US: +1 7188643245, BD: +880 1810001800 or via email within 7 days of item being delivered. Once your product is assessed by the relevant team, you will be offered an exchange / store credit subject to availability.

International Orders

We do not offer Return and Exchange on any of our International orders.

In case of any defected or damaged item being received by the customer, a fresh item will be sent again after necessary investigations of the claim. If the ordered product/size is not available in stock anymore, then you can wait or a full amount of store credit or a full refund shall be offered to customer if he want.

The customer should notify discrepancy within 07 days of the online order being delivered.

We will not cater any exchange/return after the above mentioned time period.

Contact our customer service team at US: +1 7188643245, BD: +880 1810001800 or via email within 7 days of Item being delivered.

We monitors return activity for abuse and reserves the right to limit returns or exchanges at  online and offline stores in all instances.


We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable. For Bangladeshi Customers* Refund request takes 7-10 working days to process from the day of submission in SSLCOMMERZ. After Completing the process You will be refunded

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.

Customer Claim

Customer can claim the amount through his/her card issuer bank up to 120 days for local/international visa/master card if service/product not delivered. In such cases merchant must provide service/product delivery confirmation documents.

Fraud Policy

SSLCOMMERZ detects suspicious/fraud transaction automatically and holds transaction amount till proper verification. Merchant will be notified instantly to provide required documents i.e. Photo identity copy (Passport/Driving License), Scan copy of transected card (1st 6 digit & last 4 digit) for verification process. Failure to provide sufficient documents will be resulting payment reverse to cardholder by SSLCOMMERZ without any prior notice.

Order Cancellation

You can cancel items or orders that haven’t entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply. reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecision’s.

Payment Security

To help ensure that your shopping experience is safe, simple and secure uses secure socket Layer (SSL) Technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your Browser and you can click on this to find out information about the SSL Digital Certificate Registration.

Our payment processor is US based, in case of excess charge on the total bill due to currency fluctuations that 2Checkout uses, email us at with your query along with the order number and the excess charge will be reversed back to your card.Commerz